DELIVERY POLICY

GENERAL SHIPPING INFORMATION

Here you will find the shipping options, shipping costs and delivery times.

Please note that processing times are between 3-5 working days, unless specified differently in product information. 

All orders will be shipped with PostNL. If you live outside the Netherlands, PostNL will hand over your product to a delivery service within your country. The shipping costs are determined by the weight of your package. All our packages are send out with a track and trace!

 

SHIPPING WITHIN EUROPE

Shipping times may vary between 5 - 15 working days within Europe, up to 30 working days international. 

 

INTERNATIONAL ORDERS

Shipping time may vary between 15 - 30 working days international.

Please note that international orders may be subjected to customs delays and/or charges. In case of the latter, Obsidian Candles is not responsible for customs charges, but the buyer is. 

RETURN POLICY

RIGHT OF WITHDRAWAL

We will grant you 14 days to judge if your purchase is satisfactory. Within this period, you can return the product under certain circumstances. You can take a close look at the product just like you would do in a shop. If you have your doubts whether you can still change your product then please contact us on info@obsidiancandles.com

If you are not all satisfied with the product, then please return it to us in the original packing and unused. Please email us on info@obsidiancandles.nl for the return instructions.
Obsidian Candles does not pay for the return of your order. After 14 days, we do not accept returns. We will repay through your original payment method after we received the products. The products have to be shipped within the 14 days.

 

NOTE: custom-made orders are non-refundable!

 

CANCEL ORDER

If you have ordered and wish to cancel and receive a refund, please do so within 24 hours of ordering. After this time, we can no longer cancel and refund your order. We apologize for the inconvenience.